1. Goldies Health Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

Contact details
Email: support@goldieshealth.co.uk
The information we collect and why we use it:
We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Website user information (including user journeys and cookie tracking)

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

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Lawful bases and data protection rights, Customer information:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data:
Our lawful bases for collecting or using personal information to provide services and goods are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest to collect and process the minimal personal data we need to complete the order you have placed with us.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest to collect and process the minimal personal data we need to send you promotional marketing offers for our products (we never pass your information to third parties).
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest to collect and process the minimal personal data we need to deal with any queries, complaints or claims.
 
Where we get personal information from:
Ebay/Amazon/External Suppliers/www.goldieshealth.co.uk website contact form
 
How long we keep information:
We hold the information that we collect for 2 years after which time it is securely destroyed. You can contact support@goldieshealth.co.uk for any data protection rights request (please see section above in yellow).
 
Who we share information with:
Ebay UK/Amazon UK/External Supplier - Data Processors - These data processors do the following activities for us: collect personal information when you place an order and pass the minimum amount that is required by us (GoldiesHealth) to complete your order.
We have a joint controller relationship with Ebay/Amazon/External Suppliers. We process your personal information with the joint controller for the following reason: Ebay/Amazon/External Suppliers send the minimum personal data required (such as your name and address) to us when you place an order so that we can fulfill that order as per your request.
 
How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
02/12/2024
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